AI-Powered HR Helpdesk That Resolves 70% of Queries Instantly
Intelligent chatbot answers employee questions, routes complex issues, and learns from every interaction. Give your employees 24/7 support while reducing HR workload.
Used by 500+ HR teams worldwide
AI-Powered
Smart Automation
Traditional HR support is broken:
- HR overwhelmed with repetitive questions
- Email threads get lost and forgotten
- No way to track issue resolution
- Response times are inconsistent
- No self-service options for employees
With AI-Powered Helpdesk, you can:
- Let AI chatbot handle common queries 24/7
- Track every request with smart ticketing system
- Route complex issues to the right HR person automatically
- Empower employees with self-service knowledge base
- Monitor SLAs and get alerts before breaches
- Reduce HR workload by up to 70%
Key Capabilities
Powerful features designed to streamline your workflow
AI Chatbot
Intelligent chatbot that understands natural language and provides instant, accurate answers 24/7
- Natural language understanding
- Multi-language support
- Context-aware responses
- Seamless handoff to human
Intelligent Ticket Routing
Smart routing that automatically categorizes, prioritizes, and assigns tickets to the right person
- Auto-categorization by topic
- Priority assignment based on urgency
- Load balancing across HR team
- Escalation workflows
Knowledge Base & FAQs
Comprehensive self-service portal with searchable documents, guides, and tutorials
- Searchable policy documents
- Video tutorials
- Step-by-step guides
- Employee self-service portal
SLA Management
Track response times, monitor SLAs, and get proactive alerts before breaches occur
- Response time tracking
- Priority-based SLAs
- Breach alerts
- Performance metrics
How It Works
Get started in minutes with our simple workflow
Employee Asks Question
Types question in chat or submits a support ticket
AI Attempts Resolution
Chatbot provides instant answer from knowledge base
Escalate if Needed
Complex issues routed to appropriate HR specialist
Resolution & Learning
Issue resolved, AI learns from the interaction
AI That Learns and Improves Every Day
Our intelligent helpdesk doesn't just answer questions—it understands context, detects emotions, and gets smarter with every interaction. The more it's used, the better it becomes.
Natural Language Processing
Understands questions in conversational language, not just keywords. Ask naturally and get accurate answers.
Smart Categorization
Automatically tags tickets (payroll, leave, benefits, IT) with 95% accuracy for faster routing.
Sentiment Analysis
Detects frustrated employees and prioritizes their tickets, ensuring urgent concerns get immediate attention.
Continuous Learning
AI improves answers based on feedback and successful resolutions, getting smarter every day.
Proactive Suggestions
"Based on your question about maternity leave, you might also need..." - anticipates related questions.
Works with Your Existing Tools
Connect with the apps you already use for a seamless experience
Slack
Ask questions in chat
Microsoft Teams
Direct integration
Tickets from email
HRIS
Employee context
Zoom
Virtual support
See It In Action
Discover how teams are using this feature to solve real problems
New Hire Onboarding
Scenario
New employee joins and has 20 questions about benefits, IT setup, and company policies. They open the chatbot and start asking.
Result
AI chatbot answers 17 questions instantly. Remaining 3 complex issues are automatically routed to HR and IT specialists. New hire is productive on day one.
Benefits Enrollment Season
Scenario
Open enrollment period begins. 500 employees asking similar questions about plan options, deadlines, and coverage changes.
Result
AI provides consistent, accurate answers instantly. Only complex cases with unique circumstances reach the HR team. 80% reduction in HR workload during peak season.
After-Hours Policy Clarification
Scenario
Employee working late asks about remote work policy at 11 PM. They need to know if they can work from home tomorrow for a family emergency.
Result
AI chatbot provides policy document, explains key points, and guides them through the manager approval request process. All without waiting for next business day.
Feature Comparison
Choose the plan that works best for your team
All plans include 14-day free trial. See full pricing details →
Related Features
Explore other capabilities that work seamlessly together
See Helpdesk & Ticketing in Action
Start your free trial and experience the power of AI-driven helpdesk & ticketing in minutes